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How do I choose an insurer?

Once you sign up for Vital, you can choose your Insurer. This decision is important because your insurer will be the one who will work with you and your doctors to keep you healthy.

This guide explains the benefits and services

you can get through Vital and what to do if you have an emergency or urgent medical situation.


This document is only available in Spanish.

Who can I call for Help

If you are having an emergency, call 911.
Insurer’s Member Services Line: 1-800-981-1352
from 7:00 a.m. to 7:00 p.m., 7 days a week.

Departamento de Salud

Medicaid Program Call Center


Mental Health Service Line

Oficina del Procurador del Paciente

Patient Advocate Office
Toll free 1-800-981-0031
TTY 787-710-7057


Puerto Rico Health Insurance
Administration (ASES)
Vital Toll-free 1-800-981-2737

Send Us Your Questions or Feedback

We will do our best to answer your questions the same day we receive them, or the next business day.

Incomplete Information In order to send us your consultation, you must fill out all the information required. Please, verify that the following blanks have been filled and submit the information again.

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  • You are a: Please identify the person type, selecting the appropiate value.
  • Your question or feedback: This field is required to submit the information.

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Important information for beneficiaries

• If the drugstore does not have your Losartan/Hydrochlorothiazide at hand, it can give out both meds and bill them separately. To get your meds, call or visit your drugstore and mention Normative Letter 2022-0321.PSG_4038_2022_039_E

• ASES developed a process to give you insulin after being in the hospital for emergency. The drugstore can give you this supply within 10 days after your discharge from the hospital or ER. To get it, take a recent insulin prescription to the drugstore and present your release summary from the hospital. When you call or visit your drugstore for this, mention Normative Letter 22-0303. PSG_4038_2022_040_E