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Medicaid Program Recertification
Vital Plan Beneficiary

ASES Communications

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VITAL is being able to choose. Visit

How do I choose an insurer?

Once you sign up for Plan Vital, you can choose your Insurer. This decision is important because your insurer will be the one who will work with you and your doctors to keep you healthy.

This guide explains
the benefits and services

you can get through Plan Vital and what to do if you have an emergency or urgent medical situation.


Who can I call for Help?

If you are having an emergency, call 911.

If you need physical and/or mental health counseling, you can contact your plan's Medical Counseling Line at 1-855-624-5241, twenty-four (24) hours a day, seven (7) days a week.

Triple-S Salud Customer Service Line 1-800-981-1352; TTY/TDD users should call 1-855-295-4040 from 7:00 a.m. to 7:00 p.m., seven (7) days a week.

Departamento de Salud

Medicaid Program Call Center


Mental Health Service Line

Oficina del Procurador del Paciente

Patient Advocate Office
Toll free 1-800-981-0031
TTY 787-710-7057


Puerto Rico Health Insurance
Administration (ASES)
Vital Toll-free
TTY 787-474-3389

Send Us Your Questions or Feedback

We will answer your questions within two business days.

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By clicking this link, you are leaving the website of Vital. If you need further assistance you may contact the Vital Call Center at 787-775-1352. (TTY users should call 1-855-295-4040).

Hours are from 7:00 a.m. to 7:00 p.m., 7 days a week.


Service hours

On Thursday, July 25, 2024, the Call Center for Members and Providers of the Vital Government Health Plan will be operating as usual from 7:00 a.m. to 7:00 p.m.

The Vital Government Health Plan Service Centers will remain closed. For your convenience, the Customer Care Centers at Plaza Las Americas and Plaza Carolina will be operating from 9:00 a.m. until 6:00 p.m.